Survey Results Highlights

 

Thank you!

KKV is grateful for all your feedback. We care about what you think and we are trying to follow your suggestions. Last year, patients completed over 400 Patient Satisfaction Surveys!  Here is a short summary of what we learned. 

SATISFACTION

99.56% of participants were satisfied or very satisfied with their care.

KKV is Our Home

Many patients shared that KKV feels like home, a place where you feel safe, respected and can speak your own languages while accessing high quality care.  

Patients shared many kind words that brought tears of joy to our staffʻs eyes. KKV is committed to improving our ability to listen deeply, provide helpful resources, and culturally safe care.

IN YOUR WORDS: QUOTES FROM PATIENTS

CHANGES

We are grateful patients trusted us with their suggestions on ways we can improve. Here are some of the issues that were shared and how KKV is trying to improve.

 

Wait Times

Patients shared that it took too long for KKV to answer our phones and for our doctors to see you.

“It is frustrating when I can’t get through (no one answers the phone) and when I’m scheduled for an appointment, I’m seen one hour or more later. The waiting time is crazy.” 

KKV’s Response

  • hired two new providers 

  • working to provide more specialty care on site 

  • hired two more phone operators to answer patient calls

 

Forms

Patients shared that KKV has too many forms with too many questions.

“There are too many questions to answer and you have to fill out  out the same forms over and over!” 

KKV’s Response

KKV made our Medical and Dental registration forms the same so we donʻt ask the same questions twice.

 

Transportation

Patients reported that it is hard to travel to the clinic. 

KKV’s Response

  • hired another driver 

  • working to improve how we schedule transportation  

Share your thoughts with us!

We would love to hear from you. There are many ways you can share your thoughts with us including:

  1. Fill out a comment card in our waiting room.

  2. Let our KKV intake staff know if you have a comment or would like to fill out a survey.

  3. Call our Kōkua Hotline and ask to speak to our data team at: 808.791.9488.